Notice of Privacy for Personal Information

Adroite Capitorc regards the careful management of your personal information as an essential responsibility. This notice describes the information we gather, the reasons and methods for using it, retention periods, and safeguards applied under Canadian privacy requirements.

1. Privacy responsibility and contact points

Under applicable privacy laws, the website operator and the Adroite Capitorc platform are responsible for managing your personal information. Additional details and contact options are provided in our legal notices. You may send privacy questions to our privacy officer.

2. Personal information collected

We collect and use only the information reasonably needed to provide services, meet legal obligations and protect the platform. This may include:

  • Identity information: your given and family names and birth date, used to establish your identity and verify applicable age eligibility.
  • Contact information: email address, optional phone number, province or country of residence and, where applicable, mailing address.
  • Account and activity information: payment details, deposits, withdrawals and records showing account use.
  • Technical and authentication information: IP address, browser and device characteristics, login times and connection logs.
  • Verification information: identity documents, address evidence or other records required for relevant KYC/AML checks.

We generally avoid collecting sensitive information, such as health details or religious beliefs, unless the law requires it or you provide clear permission.

3. Sources of personal information

We receive personal information through several protected interactions and communication channels:

  • Information you provide: for example, when opening an account, updating your profile, completing verification or reaching our support team.
  • Information created through use: including cookies, server logs, analytics information and technical data transmitted by your device while accessing the platform.
  • Information received from other organizations: such as payment providers processing deposits or withdrawals, KYC/AML services and social-login providers when you authorize the link.

4. Uses of personal information

We process personal information for specific, lawful purposes explained to you, including:

  • Opening, maintaining and administering your account, including enabling the platform functions available to you.
  • Operating and protecting payment activity, including deposits and withdrawals.
  • Handling support enquiries and providing appropriate help.
  • Complying with legal and regulatory responsibilities, including KYC, AML and tax obligations.
  • Protecting our systems and reducing fraud, abuse and cybersecurity threats.
  • Assessing and improving the platform and your experience with it.
  • Providing promotional or educational communications when you have opted in to receive them.

5. Legal grounds for processing

  • Providing a service you request or taking requested steps before an agreement is formed.
  • Observing legal requirements, including obligations designed to prevent money laundering.
  • Pursuing legitimate operational interests, such as keeping the platform dependable and secure.
  • Relying on your express consent for optional features or marketing communications.

6. Permitted information disclosures

We share information only where necessary and with recipients or service providers that have undergone appropriate review, such as:

  • Banks, financial institutions and payment processors involved in funding accounts or completing withdrawals.
  • Approved specialist providers that perform KYC/AML checks.
  • Cloud hosting and technology suppliers operating under suitable data-processing terms.
  • Analytics and security providers that use anonymized or pseudonymized information where practicable.
  • Professional consultants, including legal and tax advisers, when required for compliance or legal matters.
  • Courts and public authorities when disclosure is required by law or needed to protect legal rights.

We do not sell personal information or disclose it to third parties for their independent marketing or commercial activities.

7. Information processed outside Canada

Some providers, including cloud-hosting and analytics companies, may be located outside Canada. In those situations, we use safeguards intended to protect your information in line with applicable Canadian privacy obligations.

8. Personal information security

We apply technical and organizational safeguards intended to protect personal information, including:

  • Secure transmission supported by current protections, including TLS 1.3 or a newer version.
  • Strong encryption for sensitive data stored on our systems, including AES-256 where appropriate.
  • Scheduled security reviews, penetration testing and assessments conducted by independent specialists.
  • Ongoing detection of unusual activity and attempted unauthorized access.
  • Access based on job roles, so staff can view only information needed for their responsibilities.
  • Client funds held separately through regulated service providers.

Although no online system can remove all security threats, these measures are designed to materially lower the risk of unauthorized access or disclosure.

9. Information retention periods

We keep personal information only for the stated purpose or for the retention period required by applicable law:

  • For as long as your account is active and the relevant contractual relationship continues.
  • After account closure, for the period required by law, which may be 5–10 years for tax and regulatory documentation.
  • Where consent is the basis for processing, including marketing, until you revoke that consent.

Once information is no longer needed, we securely erase it or anonymize it when appropriate.

10. Rights concerning your privacy

Depending on the circumstances, Canadian privacy law may give you the following rights in relation to your personal information:

  • Request confirmation of whether we possess personal information about you.
  • Request correction of inaccurate details or completion of an incomplete record.
  • Request removal of information when no continuing legal obligation requires us to retain it.
  • Request limits on processing where applicable law permits.
  • Receive information in a commonly used, structured, machine-readable format where portability rights apply.
  • Revoke consent for future processing when consent is the relevant legal basis.
  • File a concern with the appropriate Canadian privacy or data-protection regulator.

11. Cookies and related technologies

Cookies and comparable technologies allow the site to function, measure visitor activity and make the experience easier to use. Essential cookies may operate without additional permission; analytics and advertising cookies are enabled only with consent. Our separate cookie notice provides further information.

12. Updates to this notice

We may revise this notice periodically to reflect legal, regulatory or service changes. The latest version will be posted online, and significant updates may also be communicated by email or through the platform.

13. Privacy enquiries and contact

If you have questions about privacy, this notice or your rights, contact us at [email protected] or use the website contact form. Our privacy officer will review your request and respond as soon as reasonably possible.

When you access or use Adroite Capitorc, you acknowledge that you have read this notice and agree to its terms.